做外贸你的回复话术往往影响到你是否能开单外贸小白常常提出的都是利己的观点，因为太想开单而忽视了客户的感受然而真正懂外贸的，善于拿捏客户心理，一两句利他的话术就能把握客户的心心从而顺利开单!一起来学学这组利他性话术

一、利他话术

1. This is a very normal thing, allcustomers before understanding theproduct is too expensive.

这是很正常的事情，所有客户在了解产品之前都是嫌贵的。

2. i send you the information, can let youchoose the product, avoid a lot of detours

我给你发的资料，可以让你在选择产品的时候呢，少走很多弯路的。

3.The market is so competitive now thatno compa.ny would be foolish enough tosell a product of the same Quality at ahigher price than anyone else unless thecompa.ny is not big at all.

现在市场竞争这幺激烈，任何一家公司都不会傻到把同等质量的产品，卖到比别人更高的价格除非这家公司压根就不相做大。

4. l am very confident about our products,and you can choose after comparing them

我对我们的产品非常有信心，可以让你在对比以后再来选择。

5. No worries about the product, is the bestproduct.

没有后顾之忧的产品，才是蕞好的产品。

6. lt's true that our prices are higher, butmany customers know our prices arehigher, and they still choose us, notbecause they have more money, butbecause they choose between low priceand Quality.

我们的价格的确是更高一点，但很多客户明知道我们的价格更高一点，蕞后还选择了我们，并不是因为他们钱多，而是他们在低价和品质之间做出了选择。

7. Good product Quality is only thepremise, the follow-up service is alsoreliable is the key.

产品质量好只是前提，后续的服务也要靠谱才是关键。

8. The Quality of the product is the resultthat you finally see with your own eyes. Nomatter how much I said before thecooperation, it has not happened yet. Thebeauty after you use it is true.

产品质量的好坏，是你蕞后亲眼所见的结果在合作之前我说的再怎幺天花乱坠，那也是还没有发生的事情，你用过之后美到的才是真的。

二、客户都爱听的感谢客套寒暄话术

如果我们为客户提供的产品或服务得到他们的认可，让他们感觉跟你做生意很开心。总会收到他们由衷的感谢，其实这个时候你内心一定也非常开心

我们不仅仅是为了表示感谢，更是为了之后能更好的合作。今天就跟大家分享一些外贸商务活动中表示感谢的英文客套和寒暄话术，

1 Thank you for keeping us informed abouthow best to serve your needs. Together, wemade this business a success.

感谢您让我们知道如何才能更好地满足您的需求，从而促成我们的合作成功。

2 We would like to thank you for doingbusiness with our company during the thirdquarter of the year. Once again, thank youfor your support.

非常感谢贵公司在今年第三季度与我公司建立业务合作关系。再次感谢您的支持。

3 We are writing to thank you for doingbusiness with us. Great people look forwardto great innovations. We're committed toproviding you with innovations to meet allyour needs and expectations.

我们在此感谢您与我们商务合作。向您这幺优秀的人肯定会更期待有好的创新能力。我们致力于为您提供具有创造力的产品，希望能满足您的需求和期望。

4 Thank you for believing in us. We promiseto always provide our partners with theexcellent service that they deserve. Thankyou again!

谢谢您对我们的信任。我们承诺始终为我们的合作伙伴提供他们应得的优质服务。再一次感谢您!

5 Your partner at [insert name of company]would like to take this opportunity to thankyou for your continued patronage. We wishyou the very best as we look forward to aprosperous new year.

您在[公司名称]的合作伙伴，谨借此机会向您表示感谢，感谢您一直以来的惠顾。我们向您致以最良好的祝愿，期待繁荣兴旺的新年。

6 Thank you for the continued trust youhave put in our brand. Our ongoing successrelies on the loyalty and support ofcustomers like you. We look forward to anenjoyable business experience with you.

感谢您一直以来对我们品牌的信任。我们持续的成功是依赖于像您这样的客户给予的忠诚和支持。我们期待与您合作愉快。

7 We sincerely appreciate the trust andconfidence you have in us. Let me reassureyou again or our commitment to serving youwith courtesy and respect for many years tocome.

我们衷心感谢您对我们的信赖和信心。我再次向您保证，在未来的日子里，我们将以礼貌和尊重的态度继续为您服务。

8 Our business is growing because of yourcontinued patronage. Thank you for yourbusiness, and have a great holiday season.

由于您的不断光顾，我们的业务日益发展。感谢您的惠顾，祝您节日愉快!

9 Our brand innovation wouldn't have beenpossible if you didn't give us feedback aboutour products and services.

如果您不向我们提供有关我们产品和服务的反馈，那幺我们就不可能进行品牌创新。

10 Thank you for your genuine interest andconfidence in our brand. We're what we aretoday because of your patronage.

感谢您对我们品牌感的真挚兴趣和信心。我们之所以能取得今天的成就，得益于您的惠顾。

三、价格谈判话术

讨价还价：

1. Could you give us your target price?

你能给我你的目标价吗?

2.USD 4.8 is our bottom price and we need tokeep good quality for you. We don't want youto get many complaints from your customersand hope to cooperate with you for a long time.

4.8美金是我们保证高质量前提下的最低价了，毕竟我们不想让你们后期收到很多消费者的投诉，并且希望与你长期合作。

3.l have to check and talk to my manager indetails and we have to recalculate the cost tosee if we still have any room for you.

我要和经理检查和讨论一下细节，重新计算成本看是否还有让利空间。

4.My offer was based on reasonable profit, noton wild speculations.

我的报价以合理利润为依据，不是漫天要价。

5.l agree with you there. But ó percent is toobig a difference.

这点我同意，但是6%这个差价太大了，

不能降价的原因：

1.You know the cost of raw material hasincreased almost twice as before. So we can notkeep the same price. This is the same problemin the industry.

因为原材料成本比以前增加了两倍，所以我们不能保持原来的价格，这也是整个行业目前的问题。

2. The lack of laborer is getting worse.

劳动力缺乏越来越严重。

3.We can show you the figures of increasingprices for raw material and Labor salary.

我们可以告诉你和原材料和工人工资上涨的数字。

4.We find it difficult to reduce our price by 5%，because the freight and cost of raw materialare going up.

我们真的很难减价5%，因为原材料的成本，运费都在上涨。

拒绝减价：

1.While we appreciate your cooperation, weregret to say that we can't reduce our price anyfurther.

我们很感谢与您的合作，但很抱歉我们不能再减价人

2.We are sorry to tell you that we can not pulldown the price for you.

我们很抱歉，不能降价给您。

3. It's not possible for us to make any sales atthis price.

我们实在无法以这种价格销售

4.This is our rock bottom price, l can not moveanymore.Pleaseunderstand our difficultsituation.

这是我们的最底价，不能再让步了，请理解我们的难处。

同意减价：

1.The utmost (best)we can do is to reducethe price by 2%.

我们最多能减价百分之二

2.Our factory did not make any money fromthis deal. But we look forward to long-termbusiness with you.

这单生意我们工厂没有赚钱，不过我们期待和您长期合作。

3.OK, Since it is a big order, l think l will acceptyour price.

好的，基于订购数量大，我接受你的价格

4.Well,for a good start to our businessrelationship, we will make it 3 percent.

好吧，为了我们的业务关系有个良好的开端，我同意给3%的折扣。

5.We could reduce our price by 5% if you placea substantial order with us.

如果你们订货量大的话，我们可以减价5%。