亚马逊卖家都知道,评价会直接影响到消费者的购买决定以及产品的曝光度。评价越多,产品的知名度就越高,销量也会越好。
反观近期,亚马逊删评卖家不在少数。那幺评价栏里空空如也,作为卖家是不是要赶紧想着上几个评价提升单量呢。
亚马逊严打刷单,卖家更不敢顶风作案,能做的只有合规的索评。小编整理了三份索评邮件的模板,可供卖家参考:
及时的给买家发送一封感谢信之类的邮件,当然也可以是介绍产品的使用说明之类的邮件。
邮件主题:[Important]Your order has been confirmed!
邮件内容:
Hi, *|buyer_name|*,
I'm just writing to let you know that Amazon has confirmed your new order:
Order ID: *|order_id|*
I am personally following up on every order to make sure everything was
delivered safe and sound! If you have any question, please be sure to write back
I will make sure to set things right. Our small team at Company works hard to
ensure that you have a happy shopping here.
Have a good day.
Thank you very much for your support!
Support Team
可以发送一封发货提醒邮件,提醒客户注意收货。
邮件主题:[Important]Your order has been shipped!
邮件内容:
Hi, *|buyer_name|*,
I’m writing to let you know that Amazon has shipped your new order:
*|order_id|*
*|order_time|*
Once your order arrives, please be sure to write back if there is any problem with the order or if you have any question. I will make sure that your problems are well solved, and that you receive the best customer service and are 100 percent Happy with your purchase. Thanks
Have great day!
Support Team
买家收货后可以隔两天再询问产品体验,最后请求买家如果觉得满意的话留下评价。
邮件主题:[Important]How is your order?
邮件内容:
Hello *|buyer_name|*,
We noticed that your order was delivered recently. By now
you’ve had a chance to try out your *|asin|*! I just wanted to
make sure everything went perfectly with your purchase!
If you have any problem, please reply to this message so I can make it right for you.
*|order_id|*
*|order_time|*
We value and appreciate very much your compliments, suggestions or
complaints in order to improve our services. it would be amazing if you could
leave us an honest review, Amazon customers rely heavily on reviews, yet so
few Amazon customers ever take the time to write them! If you do have time,
it really helps our small business. You can simply click the link below and leave
us your valuable review
*|feedback_url|*
If by any chance that you're not satisfied, before leaving any negative review,
please give us a chance to make it right and contact us so that we can help solve
your problem..
Thank you again for your understanding and continuous support.
Have a great day!
Support Team
有了这三份索评邮件,买家一定会觉得你服务到位,留好评便是自然而然的事情。只要坚持认真对待每一个客户,索到好评的几率也是非常高的。